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Trouble Shooter

Error Code
Message
Error Code Message Solution
ERR00001 The application is already startup. TheOne's software is not allowed to startup more than once at the same time.
ERR00003 Help file not found. The help file is missing. You are suggested to re-install the software again.
ERR00101 Connot make connection to MySQL database. Please make sure you have install MySQL database with version 4.X or 5.X. We are not supported MySQL database version 3.X. If you are using 3.X, please remove or stop MySQL version 3.X, and install version 4.X or 5.X.
ERR00102 MySQL table not found. Please don't remove or amend any table from MySQL database. You are suggested to re-install TheOne's software.
ERR00103 MySQL library not found. Please don't remove any file under TheOne's software directory. You are suggested to re-install TheOne's software.
ERR00104 Cannot create MySQL database. Please don't stop MySQL database during the first startup of TheOne's software. It can be recovered for the next startup of TheOne's software.
ERR00105 Cannot create MySQL table. Please don't stop MySQL database during the first startup of TheOne's software. It can be recovered for the next startup of TheOne's software. However, all settings will be lost.
ERR00106 Cannot create MySQL index. Please don't stop MySQL database when running TheOne's software.
ERR00107 Cannot create MySQL date. Please don't stop MySQL database when running TheOne's software.
ERR00201 Backup SysLog file is invalid. The SysLog file has been set to read-only. Please change it to read-write.
ERR00202 System log file is invalid. The system file has been set to read-only. Please change it to read-write.
ERR00203 System init file not found. Please don't remove any file under TheOne's software directory. It can be recovered for the next startup of TheOne's software. However, all settings will be resumed to default values.
ERR00204 System init directory not found. Please don't remove any directory or file under TheOne's software directory. You are suggested to re-install TheOne's software.
ERR00205 System log directory not found. Please don't remove any directory or file under TheOne's software directory. You are suggested to re-install TheOne's software.
ERR00206 Alarm log backup error. The alarm log file has been set to read-only. Please change it to read-write.
ERR00207 Report/data directory not found. Please don't remove any directory or file under TheOne's software directory. You are suggested to re-install TheOne' software.
ERR00208 Cannot create default report templates. Please don't remove any directory or file under TheOne's software directory. You are suggested to re-install TheOne's software.
ERR00209 Cannot save report. The report file has been set to read-only. Please change it to read-write. Or any directory or file under TheOne's software directory has been remove. You are suggested to re-install TheOne's software.
ERR00210 Cannot save report template. The report file has been set to read-only. Please change it to read-write. Or any directory or file under TheOne's software directory has been remove. You are suggested to re-install TheOne's software.
ERR00211 Backup EventLog file is invalid. Please don't remove any directory or file under TheOne's software directory. You are suggested to re-install TheOne's software.
ERR00301 Winsock has no response. Please make sure Winsock DLL has not been removed and working fine.
ERR00302 Winsock is not initialised. Please make sure Winsock DLL has not been removed and working fine.
ERR00303 Network is down. Please make sure your PC is on the network, the network card and network cable is working fine.
ERR00304 Network is in progress. The network setting is in progress, it will be working fine after a few minute.
ERR00305 Network connection fail. Please make sure your PC is on the network, the network card and network cable is working fine.
ERR00401 Alarming thread error Please send this error message to TheOne's technical support for further investigation with full detail of your PC configuration.
ERR00402 Creating thread error. Please send this error message to TheOne's technical support for further investigation with full detail of your PC configuration.
ERR00403 Receiving thread error. Please send this error message to TheOne's technical support for further investigation with full detail of your PC configuration.
ERR00404 Adding thread error. Please send this error message to TheOne's technical support for further investigation with full detail of your PC configuration.
ERR00405 Freeing thread error. Please send this error message to TheOne's technical support for further investigation with full detail of your PC configuration.
ERR00501 Cannot create charts. Please send this error message to TheOne's technical support for further investigation with full detail of your PC configuration.
ERR00502 Cannot export charts. Please send this error message to TheOne's technical support for further investigation with full detail of your PC configuration.
ERR00503 Cannot export csv file. Please send this error message to TheOne's technical support for further investigation with full detail of your PC configuration.
ERR00504 Cannot export csv file. Please send this error message to TheOne's technical support for further investigation with full detail of your PC configuration.
ERR00505 Cannot export txt file. Please send this error message to TheOne's technical support for further investigation with full detail of your PC configuration.
ERR00506 Cannot export html file. Please send this error message to TheOne's technical support for further investigation with full detail of your PC configuration.
ERR00507 Cannot import csv file, please see help menu for proper format. Please make sure the importing csv file format is correct, you can check on the On-line Manual for more details
ERR00508 Cannot save import csv file, please see help menu for proper format. Please make sure the importing csv file format is correct, you can check on the On-line Manual for more details
ERR00509 Cannot export excel file. The excel file is already there, it cannot be overwited, please change it to read-write.
ERR00510 Cannot save import service.xml. Any directory under TheOne's software directory has been remove. You are suggested to re-install TheOne's software
ERR00601 The service.xml file is corrupted. The service xml file has been set to read-only. Please change it to read-write. Or any directory or file under TheOne's software directory has been remove. You are suggested to re-install TheOne's software.
ERR00602 The service.xml file creation errors. Please don't remove any file or directory under TheOne's software directory. You are suggested to re-install TheOne's software.
ERR00603 Cannot save service.xml file. Please don't remove any file or directory under TheOne's software directory. You are suggested to re-install TheOne's software.
ERR00604 The Computer Inventory backup file is corrupted. Please don't remove any file or directory under TheOne's software directory. You are suggested to re-install TheOne's software.
ERR00605 The Computer Inventory backup file creation errors. Please don't remove any file or directory under TheOne's software directory. You are suggested to re-install TheOne's software.
ERR00606 Cannot save Computer Inventory backup file. Please don't remove any file or directory under TheOne's software directory. You are suggested to re-install TheOne's software.
ERR00607 Cannot get Computer Inventory backup file. Please don't remove any file or directory under TheOne's software directory. You are suggested to re-install TheOne's software.
ERR00608 The computer.xml file is corrupted. Please send this error message to TheOne's technical support for further investigation with full detail of your PC configuration.
ERR00609 The computer.xml file creation errors. Please don't remove any file or directory under TheOne's software directory. You are suggested to re-install TheOne's software.
ERR00610 Cannot save computer.xml file. Please don't remove any file or directory under TheOne's software directory. You are suggested to re-install TheOne's software.
ERR00701 Cannot make connection, please see help menu in section "Setting up Service" Please check on the help menu in section !§Setting up Service!?. And make sure the settings of your HTTP connection is correct.
ERR00801 SMPP Connection Failed, please make sure SMPP URL and port are correct. Please make sure SMPP URL and port are correct. You can obtain these values from SMPP service provider.
ERR00802 SMPP Binding Failed, please make sure username, password, TON/NPI/System Type/Version/OA are correct. Please make sure username, password, TON/NPI/System Type/Version/OA are correct. You can obtain these values from SMPP service provider.
ERR00803 SMPP Sending Failed, please make sure Dest TON/NPI and Orig TON/NPI are correct. Please make sure Dest TON/NPI and Orig TON/NPI are correct. You can obtain these values from SMPP service provider.
ERR00901 SNPP Pager ID required Pager ID is empty, please provide valid Pager ID
ERR00902 SNPP Message required Message is empty, please provide valid Message
ERR01001 SMTP Message required Message is empty, please provide valid Message
ERR01101 SysLog Message required Message is empty, please provide valid Message
ERR01201 Cannot free results resources. Cannot free results resources. Please send this error message to TheOne's technical support for further investigation with full detail of your PC configuration. You can email to support @ theonesoftware.com .
ERR01301 Cannot preview report. Please install IE browser to view the report.
ERR01302 Cannot print report Please install IE browser to view the report.
ERR01303 Cannot save report. The report file has been set to read-only. Please change it to read-write. Or any directory or file under TheOne's software directory has been remove. You are suggested to re-install TheOne's software.
ERR01304 Cannot show report. Please install IE browser to view the report.
ERR01305 Cannot open report. Please install IE browser to view the report.
ERR01401 Cannot get WMI information. Please send this error message to TheOne's technical support for further investigation with full detail of your PC configuration.
ERR01501 TCP Server start error. Please make sure there is no other software is using port 8099, or you can change Computer Server TCP port to other.
ERR01502 TCP Server stop error. Please send this error message to TheOne's technical support for further investigation with full detail of your PC configuration.
ERR01503 TCP Server sends file error. Please make sure your firewall (network or Microsoft windows) has not blocked the port 8099.
ERR01601 Initial logfile error. Please send this error message to TheOne's technical support for further investigation with full detail of your PC configuration.
ERR01602 Set logfile error. Please send this error message to TheOne's technical support for further investigation with full detail of your PC configuration.
ERR01603 Reset logfile error. Please send this error message to TheOne's technical support for further investigation with full detail of your PC configuration.
ERR01604 Insert logfile error. Please send this error message to TheOne's technical support for further investigation with full detail of your PC configuration.
ERR01605 Delete logfile error. Please send this error message to TheOne's technical support for further investigation with full detail of your PC configuration.
ERR01606 Free logfile error. Please send this error message to TheOne's technical support for further investigation with full detail of your PC configuration.
ERR10001 Host/IP required . Host / IP is empty, please provide valid Host / IP.
ERR10002 Port required. Port is empty, please provide valid Port.
ERR10003 Invalid Host/IP. Please provide valid Host / IP. Please make sure your PC is connecting to internet.
ERR10004 Invalid Port. Please provide valid Port.
ERROR Please send this error message to support @ theonesoftware . com for trouble solving. Please send this error message to TheOne's technical support for further investigation with full detail of your PC configuration.
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